Refund and Returns Policy

At Hanger Hub, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help. This Returns Policy outlines the process for returning items and receiving refunds or exchanges.

1. Return Eligibility

To be eligible for a return, please ensure that:

• The item was purchased within the last 30 days.
• The item is unused, in its original packaging, and in the same condition that you received it.
• Customized or personalized items are not eligible for returns unless they are defective or damaged upon arrival.

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer service team at contact@hangerhub.ae with your order number, the item(s) you wish to return, and the reason for the return.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

3. Return Shipping

• Customers are responsible for paying return shipping costs unless the item is defective or damaged upon arrival.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Returns: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Rejected Returns: If rejected, we will notify you with the reason for rejection.

5. Exchanges

If you need to exchange an item for a different size, color, or style:

• Contact our customer service team at contact@hangerhub.ae with your order number and details of the item you wish to exchange.
• Follow the return instructions provided by our team.
• Once the original item is received and inspected, we will process the exchange and ship the new item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at contact@hangerhub.ae:

• Provide your order number, details of the defect or damage, and photographic evidence if possible.
• We will arrange for a replacement or refund, including covering return shipping costs.

7. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Perishable goods such as food, flowers, newspapers, or magazines
• Customized or personalized items (unless defective or damaged)

8. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at contact@hangerhub.ae.

9. Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at:

Email: contact@hangerhub.ae
Phone: +971552520418
Address: Dubai, United Arab Emirates

Thank you for shopping at Hanger Hub. We appreciate your business and are committed to ensuring your satisfaction.